Vanliga frågor & svar - Garantigruppen

Frequently asked questions & answers

Here are answers to the most frequently asked questions we receive from our customers.

FAQ

Frequently asked questions & answers

The warranty covers defects in the components specified in your warranty certificate. For detailed information, please refer to the terms of your warranty certificate.

You must service and maintain the vehicle according to the manufacturer's instructions throughout the warranty period. This includes regular servicing and maintenance according to the service book.

On delivery, the vehicle must be tested, serviced as planned and without damage to the components covered by the warranty. Your sales representative will help you choose the warranty that suits your vehicle.

Yes, as long as your current warranty period is still running, you can extend your warranty. Please contact us for more information.

Claims can be made easily via our form on the website under the section "Claims".

If the claim is covered by our terms and conditions, we will pay the cost of the repair. If the damage is not covered, the vehicle owner pays for the repair.

We aim to deal with your case as quickly as possible, usually on the same day.

Our guarantees

Our guarantees
customised to your needs

We offer several warranty options to suit different vehicle types and needs.

Bronze

Basic protection for key components. Warranty Bronze can be taken out on petrol, diesel and hybrid cars. Max 300hp. The warranty can be taken out on vehicles younger than 20 years and where the odometer reading has not passed 280000km.

Silver

Extended protection for more components and systems. Silver warranty available on petrol, diesel and hybrid vehicles. Max 300hp. The warranty can be taken out on vehicles younger than 18 years and where the odometer reading has not passed 220000km.

Gold

Comprehensive protection with the highest possible coverage. Gold cover available on petrol, diesel and hybrid cars. Max 300hp. The warranty can be taken out on vehicles less than 10 years old and where the odometer reading has not exceeded 180000km.

Sport

Specially designed for high-performance vehicles. Garanti Sport is available for petrol, diesel and hybrid vehicles. Max 500hp. The warranty can be taken out on vehicles less than 10 years old and where the odometer reading has not passed 125000km.

Electric car

Customised for electric vehicles, including battery diagnostics in cooperation with AVILOO GmbH. The Electricity Warranty can be taken out on electric vehicles only. The warranty can be taken out on vehicles less than 10 years old and where the odometer reading has not exceeded 200,000 km.

Battery warranty

Battery Warranty can only be taken out on electric vehicles that have undergone a battery test max. 60 days before the date of purchase. The vehicle may not be transported more than 400 kilometres during the 60 days for the battery test to be considered valid. The warranty covers up to SEK 350,000 and can be taken out for vehicles travelling up to 300,000 km.